Schedule A — Pay Model
This Pay Model forms part of the PKUP Courier Agreement. PKUP reserves the right to update this Pay Model at any time with advance notice to Couriers before they accept a Delivery Opportunity. The current version of this Pay Model is available at Pay Model. All amounts are in Canadian dollars unless otherwise indicated.
Last Updated: April 10, 2026
Delivery Fee
Component
Description
Base Delivery Fee
A piece rate per completed Delivery, displayed in the Platform before you accept a Delivery Opportunity. The Base Delivery Fee takes into account factors such as estimated distance, estimated time, and the nature of the Items.
Distance Component
Additional compensation based on actual delivery distance, as reflected in the estimated Delivery Fee displayed at the time of the Delivery Opportunity.
Time Component
Additional compensation based on actual delivery time, as reflected in the estimated Delivery Fee displayed at the time of the Delivery Opportunity.
For clarity, the Delivery Fee you are shown before accepting a Delivery Opportunity is the amount you will receive for completing that Delivery, subject to adjustments for actual distance, time, wait time, or cancelled/undeliverable orders as described in section 7 of the Agreement. In all cases, the Delivery Fee will be no less than the prescribed minimum required by Prescribed Legislation, if applicable.
Tips
Component
Description
Customer Tips
100% of tips provided by Customers through the Platform are passed to you. Tips do not count toward the Delivery Fee or any applicable prescribed minimum.
Incentive Fee Offers
Component
Description
Peak Period Incentives
Discretionary bonuses for Deliveries during high-demand periods, as communicated by PKUP.
Area-Based Incentives
Discretionary bonuses for Deliveries in specific geographic areas, as communicated by PKUP.
Other Incentives
Other discretionary incentives as may be offered by PKUP from time to time.
Participation in Incentive Fee Offers is voluntary and does not affect your ability to receive Delivery Opportunities.
Wait Time Compensation
Component
Description
Wait Time Compensation
If packages are not ready at the time of your arrival at the pickup location, you may be eligible for additional compensation for time spent waiting, as displayed in the Platform.
Cancelled and Undeliverable Orders
Component
Description
Customer/Store Cancellation
If a Delivery is cancelled by the Customer or store, or for any other reason unrelated to your act or omission, you will be compensated for the time spent up to the point of cancellation.
Undeliverable Orders
If a Delivery cannot be completed due to reasons beyond your control, you will be compensated for the time spent up to the point of cancellation.
Regulated Item Returns
If a Delivery involving a Regulated Item cannot be completed, PKUP will factor in the time spent returning the item when calculating your Delivery Fee.
Service Fee (Platform Fee)
Component
Description
Service Fee
PKUP’s fee for use of the Platform, deducted from the gross amount paid by Customers. The Service Fee will be reflected in the Delivery Fee displayed to you before you accept a Delivery Opportunity.
Payment Schedule
Component
Description
Standard Payment
Bi-weekly via direct deposit to the bank account information you provide. Payments will be remitted for Deliveries completed during the prior pay period. Please allow up to 3 business days for processing.
FastPay
Optional fast access to earnings on a daily or weekly basis, provided you meet the applicable minimum threshold. A FastPay Processing Fee may apply as displayed in the Platform.
Earnings Statement
You will receive an earnings statement for each pay period that itemizes: (a) the number of completed Deliveries, (b) total Delivery Fees earned, (c) total tips received through the Platform, (d) any Incentive Fee Offer amounts, (e) any Fee Adjustments, (f) applicable Service Fees deducted, (g) any Sales Tax payable, and (h) the net amount payable to you.